Shipping policy
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The following is a list of all countries we ship to and their corresponding shipping times.
Major Countries
- Australia: 10-15 days
- New Zealand: 8-15 days
- United States: 5-9 days
- Canada: 10-15 days
- United Kingdom: 5-9 days
- Ireland: 8-12 days
North America
- Mexico: 8-12 days
- United States: 5-9 days
- Canada: 10-15 days
Europe
- France: 5-8 days
- Germany: 5-8 days
- Italy: 6-8 days
- Spain: 6-8 days
- Switzerland: 8-15 days
- United Kingdom: 5-9 days
- Ireland: 8-12 days
Oceania
- Australia: 10-15 days
- New Zealand: 8-15 days
Central America
- Costa Rica: 13-23 days
- Dominican Republic: 15-25 days
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kew Haus™ is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at hello@kewhaus.com with your name and order number, and we will look into it for you.
We do not accept returns for change of mind. We only accept returns for faulty products.
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@kewhaus.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@kewhaus.com .
We offer 30 day returns. View our refund policy for more information.